FAQs

Here at Hiba & Co we know that everyone loves receiving gifts. That's why we take extra care to ensure the shipping process is as simple as selecting the gift itself.

 How long will it take to be delivered?

Orders are processed daily and we aim to dispatch orders within 48 hours, then allow 2-3 days for delivery.  If your order is urgent then please contact us and we will try our best to speed it up.

Can I chose a specific date and address for the box to be delivered to?

We’d love to help you make someones day extra special, by receiving a box right on their doorstep, on that special day. Email us at hello@hibaandco.co.uk and we can make this happen.

Can the box be sent to me, so I can alter it if I want?

All of our boxes are made up ready for the receiver to open, however if you have a few extra surprises of your own to include, we’ll leave the sticker off the tissue paper inside and let you seal it once you're done.

If I'm shipping the box directly to the recipient, what happens with the receipt?

All receipts are sent electronically via email to your account.

Where do you ship to?  

We ship worldwide! If you want to send a parcel outside of the UK, please contact us and we will be happy to look into delivery options available.  Please email hello@hibaandco.co.uk with the gift box you are interested in and we can send you the shipping costs.

What's your refund policy?

We're certain you'll love your Hiba gift box, however if for any reason it is not to your satisfaction and you wish to return your order you must contact us within 7 days of receipt of your order and return the order within 14 days of receipt, with all individual gift items in their original unused condition in the original packaging.

Can I 'add a message' with my gift?                                                        

Yes, just select one of our personalised cards, add in your message when prompted and we'll do the rest!

Can I order multiple 'customized' boxes for a special event?

We'd love to help you create custom gifts for your special occassion. 

Whether its a wedding party gift that matches your wedding colors? wedding welcome gifts, bridesmaids or bridal shower gifts, we can help you to create the perfect gift that is guranteed to impress.

Haven't answered your question? We'd love to help, email us hello@hibaandco.co.uk and we'll get straight back to you.